These days HMRC call us customers but alas they’ve yet to discover the concept of customer service and the ability to deliver a great customer experience.
As agents we get a dedicated number to phone them and whilst they take an age to answer that, if you have to call them arm yourself with a large cup of coffee and prepare yourself for a long wait
But even that’s not enough! A recent survey found that nearly 50% of calls to HMRC went unanswered! Do you think you could survive as a business if you behaved like that? Their incompetence knows no bounds and how much time do you waste waiting listening to that dreadful music.
So here’s four things that you can do to avoid losing the will to live when calling HMRC
1. Start early: yes they do take calls from 8 am so call then before the lines get too busy and while they are alert
2. Don’t call just before lines close as they all want to rush home so your call will not be answered
3. Be prepared like any good scout and have key information to hand, know why you are calling them and what you want to achieve
4. Dial on speaker phone and do other work while waiting for them to answer.
Good luck and remember you’re a customer not a taxpayer!
